Zaza Services Policy

1. User Responsibilities

• Users must provide accurate information during registration and while placing orders.
• Users are responsible for ensuring timely receipt of their orders at the designated delivery address.
• Misuse of the platform (fraudulent orders, abuse, or harassment) will result in account suspension.

2. Delivery Policy

• Delivery times are estimates and may vary due to factors such as weather, traffic, or unforeseen circumstances.
• Users must ensure they are available to receive their orders during the specified time window.
• Orders that cannot be delivered due to incorrect addresses or absence of the recipient may incur additional charges.

3. Refund and Cancellation Policy

• Cancellations: Orders can be canceled within a set time after placement. Once the order is being prepared or delivered, cancellations are not allowed.
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• Refunds: Refunds will be processed in cases of incorrect, missing, or damaged items, subject to verification.
• Refunds for successful payments may take 5–7 business days to process.

4. Partner Responsibilities

• Vendors and delivery partners must comply with Zaza Services' quality and safety standards.
• Delivery partners are expected to handle items with care and provide excellent customer service.

5. Data Privacy and Security

• Zaza Services prioritizes user privacy and complies with data protection regulations.
• Personal information collected is used solely for order processing and app functionality.
• Sensitive payment information is encrypted and securely processed by trusted third-party payment providers.

6. Dispute Resolution

• In case of disputes, users can contact the Zaza Services support team.
• Efforts will be made to resolve complaints promptly and fairly.

7. Changes to Policy

• Zaza Services reserves the right to update policies at any time. Users will be notified of significant changes.